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  1. Do you offer international shipping?

    • Currently we do not offer international shipping. 
  2. How long will it take to receive my order?

    • Order processing typically takes 1-2 business days. Delivery timeframes may vary depending on your location and the shipping method chosen during checkout. Estimated delivery times will be provided at the time of order placement.
  3. Can I track my order?

    • Yes, once your order is shipped, you will receive a confirmation email containing tracking information. You can use this tracking number to monitor the progress of your shipment and obtain real-time updates on its whereabouts.
  4. What are the shipping costs?

    • Shipping rates are calculated based on the weight, dimensions, and destination of the package. You can view the applicable shipping charges during the checkout process before finalizing your order.
  5. Can I change the shipping address after placing an order?

    • We recommend reviewing your shipping address carefully before placing an order. If you need to make any modifications or corrections, please contact our customer support team as soon as possible. Once an order is shipped, we cannot guarantee changes to the shipping address.
  6. What if I receive a damaged or incorrect item?

    • We strive to ensure that every item is carefully inspected and packaged before shipping. However, if you receive a damaged or incorrect item, please reach out to our customer support team immediately. We will work with you to resolve the issue promptly.
  7. What is your return policy?

    • Please refer to our Return Policy page on our website for detailed information regarding returns, exchanges, and refunds. We want to ensure your satisfaction with our products, and our return policy is designed to facilitate a hassle-free process.
  8. How can I contact customer support?

You can reach our customer support team by email at info@carbonmuse.com, or you can visit our Contact Us page on our website to submit your inquiry. We strive to respond to all customer inquiries in a timely manner.


If you have any further questions or need additional assistance, please don't hesitate to contact our customer support team. We are here to help and ensure that your shopping experience with us is enjoyable and satisfactory.